Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding Sundays and public holidays) after payment confirmation.

After your order is successfully placed, you will receive an order confirmation email/WhatsApp message. Once your order is shipped, tracking details will be shared with you.

In case of high order volume or unforeseen circumstances, dispatch may be slightly delayed. We will inform you if there is any significant delay.

2. Delivery Time

Estimated delivery times:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–12 business days

Please note that delivery timelines are approximate and may vary due to courier operations, weather conditions, strikes, or other external factors beyond our control.

3. Shipping Charges

Free shipping is available on most bicycle and electric vehicle orders across India.
Accessories and small items may have a minimal shipping fee depending on location and order value.
Any applicable shipping charges will be clearly shown during checkout before payment.

4. Order Tracking

Once your order is dispatched, a tracking number and courier details will be shared via email or WhatsApp.
You can track your shipment directly on the courier partner’s website.

5. Packaging & Delivery Condition

Bicycles and electric vehicles are shipped in semi-assembled (85% assembled) condition in a secure protective carton box to prevent damage during transit.

Customers may need basic installation such as:

Fixing the front wheel
Straightening the handlebar
Adjusting seat height
Tightening pedals

If you require assistance, you can get it assembled from a local cycle technician.

6. Delivery Attempt

Please ensure that someone is available at the delivery address to receive the order.
If the courier is unable to deliver after multiple attempts, the shipment may be returned to us. Re-shipping charges may apply in such cases.

7. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to logistics issues beyond our control. If your order is significantly delayed or lost in transit, please contact us and we will coordinate with the courier service to resolve the issue.

8. Address Accuracy

Customers are responsible for providing accurate shipping details.
We are not responsible for delivery issues caused by:

Incorrect address
Wrong phone number
Unavailability of receiver

Additional shipping charges may apply for reshipment due to incorrect details.

9. Damaged Package on Delivery

Please inspect the package at the time of delivery.

If the outer packaging appears severely damaged, torn, or opened:

Take clear photos or video before opening
Inform us within 24 hours of delivery

Claims reported after 24 hours may not be accepted.

10. Contact Us

If you have any questions regarding shipping, you can contact us:

Email: xyz@email.com

Phone/WhatsApp: +91 7814421268

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Last updated: March 2026